hei77 Frequently Asked Questions

Creating a hei77 account takes under two minutes. Visit hei77.app, click the registration button, enter your mobile number, choose a password, and accept the Terms & Conditions. You must be at least 21 years old to register. Once your account is created, you can log in and start exploring the platform immediately — though KYC verification is required before your first withdrawal.

hei77 requires a copy of your National Identity Card (NID) or passport to verify your identity. You will also need to provide proof of your payment method — for example, a screenshot of your bKash or Nagad wallet showing the registered mobile number. KYC is required before your first withdrawal and is typically reviewed within one business day of submission.

No. hei77 strictly enforces a one-account-per-person policy. Each individual may hold only one registered account at any time. Duplicate accounts registered under the same mobile number, payment method, device, or household IP address will be detected and closed. Any bonuses or winnings associated with duplicate accounts will be voided. If you have lost access to your account, contact [email protected] rather than registering a new one.

If you cannot log in to hei77, first check that you are using the correct registered mobile number and password. Use the 'Forgot Password' function on the login page to reset your password via a one-time code sent to your registered mobile number. If the issue persists — for example, if your account has been suspended — email [email protected] with your registered mobile number and a brief description of the problem. Our team responds within 24 hours Bangladesh Standard Time.

To permanently close your hei77 account, email [email protected] with the subject line 'Account Closure Request' and include your registered mobile number. Any remaining account balance will be processed as a withdrawal to your registered payment method before the account is closed. If you are requesting closure for responsible gaming reasons, please mention this so our team can also apply a self-exclusion alongside the closure.

hei77 accepts deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and other approved local payment partners. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100. Mobile wallet deposits (bKash, Nagad, Rocket) are typically credited to your hei77 account instantly. Bank transfers may take up to one business day to appear.

bKash deposits on hei77 are credited in real time. Once you complete the transfer from your bKash wallet and the payment is confirmed by bKash, the funds appear in your hei77 account balance immediately — usually within 30 seconds. If a deposit has not appeared after five minutes, contact [email protected] with your bKash transaction reference number so we can investigate.

The minimum withdrawal amount on hei77 is ৳200. Withdrawals are paid to the same payment method used for your deposit wherever possible. hei77 processes approved withdrawal requests within 24 hours. KYC verification must be completed before any withdrawal is permitted. There are no fees charged by hei77 on withdrawals to mobile wallets; your mobile wallet provider may apply their own standard charges.

Nagad withdrawals from hei77 are typically processed within 24 hours of approval. Once hei77 approves and initiates the transfer, the funds usually arrive in your Nagad wallet within a few minutes. The total time from withdrawal request to funds in your wallet is generally under 24 hours for standard requests. During peak periods or if additional verification is needed, it may take slightly longer.

hei77 may delay a withdrawal if your KYC verification has not been completed, if the withdrawal amount exceeds the amount deposited through that payment method, if our security team has flagged the transaction for a routine review, or if there is a technical issue with the payment provider. If your withdrawal has been pending for more than 24 hours, contact [email protected] quoting your registered mobile number and withdrawal reference.

hei77 offers cricket betting markets on BPL (Bangladesh Premier League), IPL (Indian Premier League), T20 World Cup, ICC tournaments, and other major international matches involving the Bangladesh Tigers. Available markets include match winner, top batsman, total runs, player performance specials, and live in-play betting. Markets open before the match start and remain available for live betting during the innings.

Yes. hei77.app is fully optimised for mobile browsers on both Android and iOS. There is no app download required — simply open hei77.app in your phone's browser (Chrome, Safari, Firefox, or any standard mobile browser) and the site loads as a responsive, app-like experience. You can log in, deposit, withdraw, bet on cricket, play slots, and access the live casino all from your phone's browser.

Yes. All slot and table games on hei77 are supplied by certified game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. Each provider uses a certified Random Number Generator (RNG) that is independently audited for fairness. Live casino games use real dealers and physical equipment streamed in real time, which eliminates any possibility of outcome manipulation on hei77's side.

RTP (Return to Player) varies by game and is set by the individual game provider. Most slots on hei77 have RTP values between 94% and 97%, which is the standard range for games from Pragmatic Play, NetEnt, and Microgaming. The exact RTP for any game can usually be found in that game's information or help screen. Higher RTP means a higher theoretical return over a very large number of spins — individual sessions will always vary.

hei77's live casino section is powered by Evolution Gaming and Ezugi and includes live baccarat, live roulette, live blackjack, live teen patti, live andar bahar, and game-show style titles such as Crazy Time and Mega Ball. Games are streamed in HD with real human dealers from professional studio environments. Minimum and maximum bet limits vary by table; details are displayed before you join any live table.

hei77 offers a first-deposit welcome bonus to new registered players. The bonus amount and percentage match are set in the active promotion terms at the time of registration. To claim the bonus, make your first deposit after registration and the bonus is credited automatically. All welcome bonuses are subject to wagering requirements — typically 15x to 30x the bonus amount — before any bonus-derived winnings can be withdrawn.

A wagering requirement (also called a rollover) is the total amount you must bet before bonus funds or bonus-derived winnings can be withdrawn. On hei77, if a bonus has a 20x wagering requirement and the bonus amount is ৳500, you must place total bets of ৳10,000 using that bonus balance before withdrawal is permitted. Not all games contribute equally to wagering — slots typically count 100%, while live casino games may count less. Check the specific promotion terms for exact contribution rates.

Each hei77 bonus has a stated validity period, which is clearly shown in the promotion terms. Most bonuses expire between 7 and 30 days after being credited to your account. If the wagering requirement is not met within this period, both the bonus balance and any winnings derived from it are removed from your account automatically. Always check the specific expiry date in the promotion terms when you accept a bonus.

Yes. hei77 periodically offers free spin promotions on selected slot games as part of welcome packages, reload bonuses, and seasonal promotions around events like BPL season, Eid, and Pohela Boishakh. Free spins are credited to eligible slots automatically when the promotion is active. Any winnings from free spins are subject to wagering requirements as specified in the promotion terms before they can be withdrawn.

Whether a bonus can be used on cricket betting depends on the specific promotion terms. Some hei77 bonuses are valid for sports betting including cricket, while others are slot-only or casino-only. Cricket bet promotions — such as special BPL or IPL boosts — are usually credited as sports betting bonuses and can be applied directly to cricket markets. Always read the promotion terms carefully before depositing to ensure your intended use is eligible.

hei77 is a safe and secure online gaming platform that uses SSL encryption to protect all data transmitted between your device and our servers. All games are supplied by certified international providers with independently audited RNG systems. hei77 operates as an entertainment platform for adult players in Bangladesh aged 21 and above. We do not fabricate regulatory claims — what we can tell you is that we apply fair-play standards, KYC verification, and responsible gaming tools to every account.

The minimum age to register and play on hei77 is 21 years. This applies to all players regardless of the game or betting market they wish to access. Age verification is conducted as part of the KYC process before any withdrawal is permitted. Accounts found to belong to players under 21 are immediately suspended and any deposited funds are returned. hei77 takes underage gambling very seriously and encourages parents to use parental control software on shared devices.

hei77 offers free responsible gaming tools including deposit limits (daily, weekly, or monthly), session time limits, cooling-off periods (24 hours to 7 days), and self-exclusion (1 month to permanent). To activate any of these tools, email [email protected] with the subject line matching the tool you need — for example, 'Deposit Limit Request' or 'Self-Exclusion Request'. Deposit limit reductions and self-exclusion requests take effect within 24 hours of our confirmation. Limit increases require a mandatory 7-day waiting period.

If gambling is affecting your finances, relationships, or mental wellbeing, please reach out to hei77's support team immediately at [email protected] with the subject 'Responsible Gaming Help'. We will activate a self-exclusion or cooling-off period on your account with no questions asked. Recognising a problem early is the most important step — our team handles all responsible gaming contacts with full confidentiality and without judgment. We also encourage you to read the hei77 Responsible Gaming page for a full list of available tools.

hei77 protects your personal and financial data using SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and payment information, and role-based access controls that restrict internal access to authorised staff only. Your payment details are handled exclusively by certified payment processors and are never stored in plain text on hei77 servers. For full details of how hei77 collects, uses, and stores your data, read the hei77 Privacy Policy.