Responsible Gaming at hei77 — Play Safely, Stay in Control

Gaming Is Entertainment — Keep It That Way

hei77 exists to give Bangladesh players a reliable, enjoyable place for cricket betting, live casino, slots, and crash games. The platform is built for entertainment — not as a strategy for making money or solving financial problems. The vast majority of our players enjoy hei77 exactly as it is designed: as leisure time spent doing something they enjoy, with outcomes that are never guaranteed.

Responsible gaming means making informed decisions: deciding in advance how much time and money you are comfortable spending, sticking to that limit, and stopping when it stops being fun. hei77 provides a full suite of practical tools to help you do exactly that. Every tool on this page is free, available to all registered players, and can be activated by contacting [email protected].

21+ Age Requirement

hei77 enforces a strict minimum age of 21 years across the entire platform. Age verification is part of the KYC process that every player must complete before withdrawals are permitted. If we receive credible information suggesting that a registered account belongs to someone under 21, the account is suspended immediately pending investigation. We also encourage all parents and guardians in Bangladesh to use parental control software on shared devices to prevent underage access to online gaming platforms.

Responsible Gaming Tools on hei77

All of the following tools are available free of charge to every registered hei77 player. To activate or adjust any tool, email [email protected] with the subject line matching the tool name.

All responsible gaming tools are processed by the hei77 support team within 1 business day. Deposit limit reductions and self-exclusion requests take effect immediately upon our confirmation. Limit increases require a 7-day cooling-off period before they are applied.

Recognising Signs of Problem Gambling

Gambling becomes a problem when it stops being entertainment and starts having a negative impact on your finances, relationships, or mental wellbeing. The following are common warning signs. If several of these apply to you, we strongly encourage you to use one of hei77's responsible gaming tools or to seek professional support.

• Gambling with money intended for rent, food, bills, or other essential expenses.
• Chasing losses — continuing to bet in an attempt to recover money already lost.
• Needing to bet larger and larger amounts to feel the same level of excitement.
• Lying to family members or friends about the amount of time or money spent on gambling.
• Feeling restless, irritable, or anxious when not gambling, or when trying to reduce the amount you gamble.
• Gambling as a way to escape stress, anxiety, boredom, or personal problems.
• Missing work, studies, or important family commitments because of gambling.

Deposit Limits in Detail

Deposit limits are one of the most effective tools for keeping your spending under control. hei77 allows you to set three types of deposit limit: a daily limit (maximum total deposits in any 24-hour period), a weekly limit (maximum total deposits in any 7-day period), and a monthly limit (maximum total deposits in any calendar month). You can set any one or all three simultaneously, and they stack on top of each other — so if you have a ৳1,000 daily limit and a ৳5,000 weekly limit, you will be blocked once either limit is reached.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit requires a mandatory 7-day waiting period before the higher limit is applied — this cooling-off window is designed to ensure that decisions made in the heat of the moment do not result in immediate increased spending. hei77 will not override or shortcut this waiting period under any circumstances.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on hei77. When you self-exclude, your hei77 account is locked for gaming — you cannot log in, place bets, play games, or make deposits for the duration of the exclusion period. You can choose a self-exclusion period of 1 month, 3 months, 6 months, or 12 months. A permanent self-exclusion is also available; this closes your account permanently and cannot be reversed.

During any self-exclusion period, hei77 will not send you any promotional communications, bonus offers, or marketing emails. Any account balance held at the time of self-exclusion will be maintained in your account and will be available for withdrawal once the exclusion period ends (for temporary exclusions) or can be requested immediately for permanent account closures.

Time-Out Feature

A time-out is a shorter, more flexible version of self-exclusion designed for players who want a brief break without committing to a longer exclusion period. hei77 offers time-out periods of 24 hours, 48 hours, or 7 days. During a time-out your account is locked in the same way as a self-exclusion — no deposits, no bets, no game access — but you can return once the time-out period has naturally expired.

Unlike self-exclusion, a time-out cannot be cancelled early. Once you activate a 48-hour time-out, for example, you will not be able to access your account until those 48 hours have passed. This makes the time-out an effective circuit-breaker for moments when you feel the urge to continue playing beyond your intended limits. To activate a time-out, email [email protected] with the subject "Time-Out Request" and your preferred duration.

Getting Help and Support

If you feel that gambling is having a negative impact on your life, finances, or mental health, please do not wait to reach out. hei77's support team is available 24 hours a day, 7 days a week, and will handle all responsible gaming requests with complete confidentiality and without judgment. No player will be penalised, shamed, or treated differently for requesting responsible gaming support — it is a service we are proud to offer.

hei77 takes every responsible gaming contact seriously. We do not use responsible gaming conversations to market products or suggest alternative gaming options. When you reach out about a problem, our team's only focus is helping you access the right tools and support.

Protecting Young People

hei77 has a zero-tolerance policy for underage gambling. The minimum age to register and play on hei77 is 21 years. Every new player account is subject to age verification as part of the KYC process, and additional checks may be carried out at any time if there is reason to believe a player may be under 21.

We strongly recommend that parents and guardians in Bangladesh use internet filtering and parental control software on any devices that young people in their household can access. If you suspect that someone under 21 has registered on hei77, please contact us immediately at [email protected] so we can investigate and take action.